Recall Summary
Name of product:
Lithium-ion batteries used in HP notebook computers
Hazard:
The lithium-ion batteries used in notebook computers can overheat, posing fire and burn hazards.
In Conjunction With:
Units:
About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.)
Description:
This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Incidents/Injuries:
HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage
Remedy:
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only.
Batteries previously identified as not affected by the June 2016
recall could be included in this expanded announcement. Consumers are urged to recheck their batteries.
Sold At:
Best Buy, Walmart, Costco, Sam’s Club and authorized dealers nationwide and online at
www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Importer(s):
HP Inc., of Palo Alto, Calif.
Manufactured In:
China
Expanded Recall: HP Inc. Canada recalls HP Lithium-Ion Batteries in HP and Compaq Notebook Computers
Expansion of June 23, 2016 recall.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and HP Inc. Canada
Affected products
HP Lithium-Ion Batteries in HP and Compaq Notebook Computers
Product description
This expanded recall involves additional lithium-ion batteries not included in the previous recall.
The recall involves certain HP lithium-ion batteries compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers. The affected batteries were sold with notebook computers and were also sold separately.
It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected.
Batteries affected by this recall have battery bar codes beginning with the following:
- 6BZLU
- 6CGFK
- 6CGFQ
- 6CZMB
- 6DEMA
- 6DEMH
- 6DGAL
- 6EBVA
The battery bar code is located on the underside of the battery.
Not all batteries with these bar codes are affected. A tool to help consumers identify if their product is affected by this recall can be found on the program website.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 24, 2017, HP Inc. Canada has received one report, in which the notebook computer caught fire, with no reports of injuries. In the United States, the company has received 8 reports of the battery overheating, catching fire or melting, with no reports of injuries. In Mexico, the company has received no reports of burn or fire incidents or injuries.
Number sold
Approximately 5,700 batteries were sold in Canada, 142,900 were sold in the United States and 8,500 were sold in Mexico.
Time period sold
The recalled batteries were sold from March 2013 to October 2016 at various stores and online.
Place of origin
Manufactured in China.
Companies
- Distributor
- HP Inc. Canada
Mississauga
Ontario
CANADA
- Manufacturer
- Panasonic
CHINA